Work / Supply Chain Transformation

Supply Chain Transformation

Enterprise delivery

Chick-fil-A Signal — Restaurant management platform

Senior PM-led delivery on Signal, Chick-fil-A's internal restaurant management platform — a single pane of glass consolidating 5+ legacy systems for 3,000+ locations.

Supply Chain Transformation — Chick-fil-A Signal

Senior PM-led delivery on a unified restaurant operations platform consolidating 5+ legacy systems for 3,000+ Chick-fil-A locations. 100+ person program, multi-vendor, real-time supply-chain visibility as the headline outcome.

Situation

Chick-fil-A operates 3,000+ locations and was running on a fragmented stack of legacy restaurant systems with poor real-time supply chain and inventory visibility. Stakes were high: multi-billion in revenue, a large distributed field operations org, and many stakeholders across operations, IT, procurement, and executive sponsorship. Operators on the ground didn't have a unified view of inventory, supply-chain forecasting, or operational data — so decisions defaulted to the highest-confidence-sounding source in the room rather than truth.

What I led

Product delivery of Signal, Chick-fil-A's internal restaurant management platform — a "single pane of glass" consolidating 5+ legacy restaurant systems into one operator-facing surface.

Discovery with operations, IT, and executive stakeholders; mapped enterprise requirements, security and compliance constraints into a phased delivery roadmap

Cross-functional program leadership across 100+ people spanning design, engineering, operations, vendor partners (AWS), and client teams

Roadmap and sequencing that respected the enterprise constraints (security, compliance, integration) while still landing operator value early

Sustainable handoff — docs, training, and processes so the client owns long-term adoption without the consultancy in the loop

Outcomes

Shipped a unified dashboard giving 3,000+ operators real-time visibility into inventory, supply-chain forecasting, and operational data

Established the operating model — documentation, training, and processes — for long-term adoption inside Chick-fil-A

Measured via operator adoption, reduced manual steps, improved supply-chain decision-making, and fewer stock-out surprises

Why this engagement mattered

QSR supply-chain transformation programs of this scale fail more often than they ship. The reasons are almost always organizational: too many parallel vendor agendas, executive scope creep, missing decision logs, "single pane of glass" framing that becomes a Trojan horse for re-litigating every legacy system at once. The job of the PM here is to absorb that complexity at the program layer so the delivery teams can ship — and to keep the operator experience the north star when stakeholder politics try to move it.